We want to hear when we get something wrong. If you spot an error in our lottery guides, odds tables, or operator reviews, or if you have a complaint about how we handle information on auplaytrends.com, follow the steps below. We've also included what to do if your complaint is about a ticket purchase, prize claim, or an operator's conduct.
- Contact the editor — If you have a complaint about something we published, write to [email protected]. We aim to respond within three business days and to publish a correction on record when we are wrong.
- Contact the operator — If your complaint is about a lottery product, prize payment, or ticket dispute, contact The Lott (Tattersall's Sweeps Pty Ltd) directly. We cannot resolve claims because we do not sell tickets. Visit thelott.com/contact-us for their customer service details.
- Escalate to the regulator — If the operator has not resolved your complaint within a reasonable time, you can raise it with the Victorian Gambling and Casino Control Commission. They publish a complaints form and will act on licensed-operator misconduct.
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